Last updated: 13 August 2026

1. Who We Are

Castle Claims (“we”, “our”, “us”) is regulated by the Central Bank of Ireland as an Insurance Intermediary (Registration No. C561519). We operate from Ross, Cullohill, Co. Laois. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.

2. Information We Collect

When you interact with us through our website, phone, or forms, we may collect:

Contact Information: Name, email address, phone number, and physical property address.
Claim Details: Information regarding your property damage, insurance policy details, and photos/documentation provided by you.
Technical Data: IP address, browser type, and device information collected automatically via cookies when you visit our site.

3. How We Use Your Information

We process your personal data strictly for the following purposes:

To respond to your inquiries and schedule property inspections.
To provide independent loss assessing services and negotiate claims with insurance companies on your behalf.
To comply with our legal obligations under Central Bank of Ireland regulations and Anti-Money Laundering (AML) requirements.
To improve our website usability and track performance (via anonymous analytics).

4. Data Sharing & Third Parties

We do not sell or rent your personal data. We only share your data with third parties when necessary to carry out our service or by legal requirement:

Insurance companies, Loss Adjusters, and technical surveyors involved in your claim (with your consent).
Web hosting, IT, and software service providers acting on our behalf.
Regulatory bodies or law enforcement if required by law.

5. Retention & Security

We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, or regulatory reporting requirements. We implement strict security measures to protect your data from unauthorized access or disclosure.

6. Your Data Rights

Under GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request rectification of inaccurate or incomplete data.
Erasure: Request deletion of your data where no legal ground exists to retain it.
Restriction/Objection: Limit or object to how we process your data.

To exercise any of these rights, please contact us at info@castleclaims.ie or call 085 818 6980. If you are unsatisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.